Operational Runbooks

This section contains runbooks for common operational scenarios and incident response.

Available Runbooks

• High Database CPU - When database CPU exceeds 80%

Runbook Template

When creating a new runbook, use this template:

# Runbook: [Issue Name]

## Alert Details

- **Alert Name**: `AlertNameInPrometheus`
- **Severity**: P1 | P2 | P3
- **Team**: Backend | Frontend | Platform
- **Last Updated**: YYYY-MM-DD

## Symptoms

- What the user/system experiences
- What metrics are affected
- What alerts fire

## Quick Diagnostics

\```bash

# Commands to quickly assess the situation

\```

## Resolution Steps

### 1. Immediate Mitigation (X mins)

Steps to stop the bleeding

### 2. Root Cause Analysis (X mins)

How to find what caused the issue

### 3. Fix Implementation

How to fix the underlying problem

### 4. Verification

How to confirm the fix worked

## Prevention

Long-term fixes to prevent recurrence

## Escalation Path

When and who to escalate to

## Related Runbooks

Links to related procedures

Writing Good Runbooks

1. Be specific - Include exact commands and expected outputs
2. Time-box steps - Indicate how long each step should take
3. Include rollback - Always have a way to undo changes
4. Test regularly - Run through the runbook quarterly
5. Keep updated - Update after each incident

Incident Response Process

1. Acknowledge the alert
2. Assess using quick diagnostics
3. Mitigate following the runbook
4. Communicate status updates
5. Resolve the root cause
6. Document in incident report